Extensible processing is a beacon guiding archivists toward a user-focused approach.

As Daniel A. Santamaria articulates in his book Extensible Processing for Archives and Special Collections: Reducing Processing Backlogs, shifting from a rigid, standardized methodology to one prioritizing access over perfection is paramount. Extensible processing explores its impact on time-sensitive workplaces and the measures archivists take to enhance the self-service experience for users.

Access Over Perfection

The ethos of extensible processing redefines traditional archiving methods of refoldering, weeding, and uniformly arranging materials. It challenges the notion that homogeneity is the only path to effective archival work. Instead, archivists are encouraged to make decisions, analyze complex collections, and identify their patterns and relationships. This shift from a rigid structure to a more flexible, access-oriented approach is crucial in meeting the dynamic needs of users.

In today’s fast-paced workplace, time is a precious commodity. Colleagues often find themselves in situations where quick access to information is essential for decision-making and task completion. Recognizing this urgency, archivists are pivotal in implementing efficient systems that expedite information retrieval. The implementation of categorization, metadata standards, and user-friendly interfaces is the archivist’s toolkit for reducing search time and enhancing colleagues’ productivity.

The Role of Self-Service

Self-service has emerged as a powerful paradigm in the archival landscape. It saves time and empowers users to access information without archival intervention. However, this convenience comes with its own set of challenges. Ensuring records’ quality, authenticity, and preservation becomes a crucial responsibility, alongside educating stakeholders on effective resource utilization.

To meet the challenges posed by self-service, archivists must take proactive measures. Adopting standards and best practices for preserving digital records ensures the usability of collections across platforms. Developing intuitive interfaces becomes imperative as they expedite searches, provide contextual information, and guide users in utilizing records effectively. Training and educational resources equip colleagues with the skills and knowledge required for effective self-service.

In response to the evolving landscape of archival practices, archivists recognize the need for measures to address the challenges introduced by self-service paradigms. Adopting standardized practices is essential for preserving digital records’ quality, authenticity, and longevity. Establishing robust guidelines ensures that archives remain usable across diverse platforms, fostering accessibility without compromising the integrity of the information.

Moreover, the design of intuitive interfaces emerges as a critical factor in navigating the complexities of self-service archives. Archivists are tasked with creating accessible platforms that expedite searches and offer contextual information, guiding users in utilizing records. These interfaces are pivotal in enhancing the user experience, making archival resources more approachable for a broader audience.

In addition to technological considerations, the human element is indispensable in overcoming the challenges of self-service archives. Training and educational resources become indispensable tools for equipping archivists and stakeholders with the requisite skills and knowledge. By investing in ongoing education, archivists ensure that individuals are well-prepared to navigate the nuances of archival materials, contributing to the effective utilization of archival resources and the preservation of valuable information.

Continuous Improvement

The journey toward an optimal self-service experience does not end with implementation. Archivists must adopt a collaborative approach, seeking user feedback to refine and enhance their systems. This feedback loop provides valuable insights into user needs and expectations, helping archivists identify strengths and weaknesses within their self-service infrastructure. The result is a user-centric experience that evolves in tandem with user requirements.

In a world where information is vast and time-sensitive, archivists facilitate seamless access. Extensible processing allows archivists to break from rigid structures, emphasizing access over perfection. By embracing this philosophy and enhancing the self-service experience, archivists become key players in ensuring that information is stored and available, contributing to a more efficient and productive workplace.

The blog was originally published on Lucidea's blog.